Frequently Asked Questions

Q. How do I register myself?
You can register yourself by clicking on this Register. Once registered, you can enjoy regular updates and services from MODAVERI.COM.

Q. Do I need to give my email ID and mobile number for registration?
Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

Q. Is my personal information secure at Modaveri.com?
Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.

Q. Do I need to pay for registration?
It is absolutely free and you only pay for your purchases.

Q. For how long is my registration valid?
Once registered, you can come back to us anytime you want.
Do you take orders over phone?
We are happy to do so and at present place only Cash On Delivery orders for you.

Q. My order is placed. What happens next?
You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

Q. What payment methods are accepted at MODAVERI.COM?
We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.

Q. Is it safe to shop online using my debit/credit card?
When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

Q. What happens if my debit/credit card has been compromised while making a payment online?
We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
If your card is debited and no order placed, no need to panic at all!
Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.
If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.

Q. Can I cancel an order?
Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to MODAVERI.COM, click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on “cancel order” button.

Q. Can I cancel my exchange order?
Once your exchange order is confirmed then simply cancel the order by following above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with same.